We strive to ensure our users are satisfied with our services. Below you’ll find the conditions and process for requesting a refund.

Refund Eligibility

To be eligible for a refund, you must submit a request within 14 days of your purchase. Refunds may be considered on a case-by-case basis and are granted at the sole discretion of CAI IQTest. Refunds will only be issued for payments made within the last 30 days.

Refund requests can be made if you encounter technical issues that prevent you from using our service and that cannot be resolved by our support team. Proof of the issue may be required.

Please note that refunds are not guaranteed and may vary depending on the circumstances. Refund requests due to issues beyond CAI IQTest's control (e.g., changes in personal circumstances, third-party hardware or software failures, etc.) will not be honored.

How to Request a Refund

Email us at [email protected] with your account details, purchase date, and a brief explanation of your issue.

Refund Processing

If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Changes

We may update this policy from time to time. Continued use of our services implies acceptance of the revised terms.

Contact

If you have any questions, contact us at [email protected].

Last updated: April 17, 2025